Gaya APA

Sentana, A. (2004). Excellent Service & Customer Satisfaction (ADMINISTRASI BISNIS) (Edisi 1). Jakarta: Elex Media Komputindo.

Gaya MLA

Sentana, Aso. "Excellent Service & Customer Satisfaction (ADMINISTRASI BISNIS)". Edisi 1 Jakarta: Elex Media Komputindo, 2004. TEXT.