Gaya APA

Rulian, E, P. (2018). (E-SKRIPSI) The Antecedent of Customer Relationship Management and it's impact on Customer Retention on the Hospitality Industry in Lampung Province: A SEM Approach . Universitas Bandar Lampung: Fakultas Ekonomi UBL.

Gaya MLA

Rulian, Evelin, Putri. "(E-SKRIPSI) The Antecedent of Customer Relationship Management and it's impact on Customer Retention on the Hospitality Industry in Lampung Province: A SEM Approach". Universitas Bandar Lampung: Fakultas Ekonomi UBL, 2018. .