Gaya APA

Stratten, S., Kramer, A. (2014). Unselling - The New Customer Experience (Edisi 1). United State of America: John Wiley & Sons, Inc..

Gaya MLA

Stratten, Scoot., Kramer, Alison. "Unselling - The New Customer Experience". Edisi 1 United State of America: John Wiley & Sons, Inc., 2014. TEXT.