Gaya APA

Eliason, F. (2012). @ Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques (Edisi 1). USA: Wiley Interscience.

Gaya MLA

Eliason, Frank. "@ Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques". Edisi 1 USA: Wiley Interscience, 2012. TEXT.