Gaya APA
Diana, A., Tjiptono, F.
(2009).
Total Quality Management
(
Cet. 1)
.
Yogyakarta:
Penerbit Andi.
Gaya MLA
Diana, Anastasia., Tjiptono, Fandy.
"Total Quality Management".
Cet. 1
Yogyakarta:
Penerbit Andi,
2009.
TEXT.