Gaya APA

Finch, L, C., Sindyarta, B, F. (2003). (PASCA) Call Center Success (-). Jakarta: Penerbit PPM.

Gaya MLA

Finch, Lloyd, C.., Sindyarta, Boni, Farius. "(PASCA) Call Center Success". - Jakarta: Penerbit PPM, 2003. TEXT.