Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry Boon-Liat Cheng 99-112 Antecedents to Intention to Engage in the Online Negative Word-of-Mouth Communication Dien Mardhiyah, Basu Swastha Dharmmesta, B. M. Purwanto 113-132 Do Private Firms Outperform SOE Firms after Going Publi…
The Impact of Message Framing and Source Credibility on Breastfeeding Intention: A Social Marketing Approach Ananda Sabil Hussein, Valerie Manna, David Cohen 93-109 The Role of Relational Reward Benefits for Developing the Non-Financial Value of a Customer to an Organization: Structural Equation Modeling Approach Enny Kristiani, Ujang Sumarwan, Lilik Noor Yuliati, Asep Saefuddin 111-142 …