Service Quality and the Mediating Effect of Corporate Image on the Relationship between Customer Satisfaction and Customer Loyalty in the Malaysian Hotel Industry Boon-Liat Cheng 99-112 Antecedents to Intention to Engage in the Online Negative Word-of-Mouth Communication Dien Mardhiyah, Basu Swastha Dharmmesta, B. M. Purwanto 113-132 Do Private Firms Outperform SOE Firms after Going Publi…
The Analytic Hospitality Executive helps decision makers understand big data and how it can drive value in the industry. Written by a leading business analytics expert who specializes in hospitality and travel, this book draws a direct link between big data and hospitality, and shows you how to incorporate analytics into your strategic management initiative. You'll learn which data types are cr…
Business and Entrepreneurial Review, Volume 13, Number 1, October 2013, berisi: - Satisfaction of hotel business regarding educational hotel trip survey: a case study of chatrium hotel riverside Bangkok Samart Plangpramool & Kumutinee Jaroenrat, 1 - Factors of MRP implemetation in manufacturer for small and medium-sized firms Yolanda Masnita & Tania Ananda Mahdani, 9 - Entrepreneurship and…
Journal Of Indonesian Economy And Business, Volume 31, Number 3, September 2016, berisi: THE EFFECTS OF COMPANY SIZE, COMPANY RISK AND AUDITOR’S REPUTATION ON TENURE: AN ARTIFICIAL ROTATION TESTING Junaidi ., Novia Nurul Khasanah, Nurdiono, 247-259 CAPITAL INTENSITY, OPENNESS, AND THE ECONOMIC GROWTH OF THE ASEAN 5 Ni Putu Wiwin Setyari, Surya Dewi Rustariyuni, Luh Putu Aswitari, 260-278 …
Journal Of Indonesian Economy And Business, Volume 30, Number 2, May 2015, berisi: CHALLENGE-STRESS AND HINDRANCE-STRESS IN THE SOUTHEAST ASIAN HOTEL SECTOR Kamaazura Abu Abu, Ahmad Munir Mohd Salleh, Mohd Shaladdin Muda, Azlinzuraini Ahmad, Ruzita Manshor, 101-112 INFORMATION AND KNOWLEDGE OF PUBLIC SECTOR DECISION MAKERS: EXPERIMENTAL RESEARCH IN THE CONTEXT OF A LOCAL GOVERNMENT HOSPITAL …
Hotel adalah suatu jenis akomodasi yang mempergunakan sebagian atau seluruh bangunan, untuk menyediakan jasa penginapan, makan dan minum, serta jasa lainnya bagi umum, yang dikelola secara komersial. Hotel juga dapat disebut dengan suatu usaha yang menggunakan bangunan atau bagian dari bangunan yang khusus disediakan, di mana setiap orang dapat menginap dan makan serta memperoleh pelayanan dan …