Jurnal Sistem Informasi , Vol.10 Issue.1 , April 2014, Berisi : *Development costumer knowledge maagemet (CKM) Models In purbalingga hospitality using soft systems methodlogy (SSM) ,- Nur Chasanah, Dana Indra Sesuse and onathan sofian lusa pp 1 *Critical success factr fr implementing KM in govermet human capital management: Case study bada kepegawain negara ,- Elin Cahyaingsih ad Dana Idra Se…